FAQ

When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Are you guys shipping as normal?
We’re trying to keep on top of order send outs as much as possible following the necessary safety measures and guidelines. Our warehouse has changed it’s opening hours to Monday to Friday, but don’t panic - we’re working with external fulfilment partners to ensure they’re taking all the correct and necessary safety precautions.

Where is my order notification?
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.

How do I return my order?
For online orders our returns are continuing to operate as normal. Refunds will be proessed within 14 days of your return arriving back to us. The money may take 3 – 5 working days days for the refund to appear in your account.
For in-store orders, please contact us and we will try and help, alternatively we’re happy for you to return your item back to us in-store 14 days after our stores reopen.

What is your shipping cost?
All order shipping is free shipping;